Tickets are non-refundable once bought.

By registering the game, the participants confirm they were introduced to the game rules and they take up full responsibility for following these rules, as well as they are fully responsible for their health condition.

The members of the game team confirm they won’t have any complaints connected with lost goods, injuries received due to their negligence, undervaluation of rules or due to other participants’ fault. During the game, it is prohibited to damage the property of bars and municipal property. All tasks in the game are logical thinking oriented and don’t require the use of physical force.

If a customer who ordered or bought the game is legally incompetent or does not hold responsibility for the order/purchase, the responsibility for the order/purchase will be held by its legal representative (for example, parents, trustees). In such case the order is not cancelled, and the money are not subject to refund.


QUEST CITY LIFE TERMS & CONDITIONS OF SALE UPON BOOKING AND/OR PAYMENT THE PURCHASER ACKNOWLEDGES ACCEPTANCE, WITHOUT EXCEPTION, OF THE FOLLOWING TERMS AND CONDITIONS OF SALE:


1. PRICES

1.1 Prices listed by Quest City Life are in Pounds Sterling's including taxes.

1.2 Other services not included in the initial booking price may be invoiced to the Purchaser in addition to booking prices.


2. BOOKINGS

2.1 Bookings are processed in real time and the Purchaser will be immediately debited.

2.2 Bookings are subject to availability and will not be final until receipt of a confirmation email from Quest City Life specifying a unique order number which permits access to Quest City Life games.

2.3 Bookings cannot be refunded or exchanged without the agreement of Quest City Life.

2.4 Age Restrictions: We recommend a minimum age of 18 for participants. Anyone aged between 8 and 17 must be accompanied by an adult playing the game with the adult also paying (History of Birmingham only). Rest of the games are 18+ only.

2.5 The game begins after the initialization code is being entered on the page of //questcitylife website. The participants constantly receive riddles, clues and other notifications necessary to complete the game from the page //questcitylife website.

2.6 During the game the participants get around the city, solving riddles on the territories of venues and on the streets of the city. If due to some reasons the participants cannot solve a riddle, they use clues that appear during the game process.


3. METHOD AND SECURITY OF PAYMENT

3.1 Quest City Life has entrusted its payment system to a specialist in online payment security.

3.2 Quest City Life will only accept payment by credit/debit card.

3.3 Payment: Online with a debit or credit card (VISA, VISA Electron, Maestro и MasterCard). The payment can also be made in cash or by a transaction after preapproved by the phone


4. PERSONAL DATA

4.1 By booking the Purchaser consents to the use of personal data necessary to process the booking.

4.2 Quest City Life does not retain any customer credit card information.

4.3 Quest City Life undertakes to not to divulge information to third parties except upon request by a judicial authority or other administrative authority empowered by law to request the communication of this information.


5. OUTERNAL REGULATIONS AT Quest City Life. 5

5.1 Quest City Life declines all responsibility for any damages to objects belonging to customers

5.2 Quest City Life is not responsible for any vandalism related damage while participating in the game.

5.3 Quest City Life is declining any claims submitted against Quest City Life and customer is responsible for any damage or lose while game is ongoing.